“Seek First to Understand, Then to be Understood” is the fifth habit in The 7 Habits of Highly Effective People by Dr. Stephen Covey. I think, it one of the key habit to build trust and relationship.
How many times have we done the opposite? Quite a lot. One such way to develop this habit is to deliberately practice empathetic listening.
Action step of the day is to genuinely listen and seek to understand their perspective.